Behind Every Script Call,
There's You.
More Than a Role. A Place to Grow.
Supportive Floor Culture
Work with a supportive team that communicates, collaborates, and grows together.
Built Around US Hours
Work a focused night shift aligned with U.S. campaign hours and team scheduling.
No Cold Calling
Handle inbound ride requests only, no cold calls, sales lists, or lead chasing.
Room to Grow
Build communication and service skills while creating space to grow your career.
A Day on the Taxi Campaign
1
Answer the Call
Answer inbound calls from U.S. passengers, understand the request, and start each booking with strong service.
2
Capture Ride Details
Collect pickup, drop-off and ride time details, then repeat them clearly to make sure every detail is correct.
3
Book the Ride
Confirm the fare and vehicle, then enter the passenger’s booking accurately into the dispatch system promptly.
4
Handle Changes
Handle address changes, driver delays, cancellations and upset callers calmly while keeping bookings on track.
5
Log Every Call
Record every call and booking update clearly so the next person understands what happened and what comes next.
6
Follow Up
Monitor ongoing bookings and follow up as needed to prevent delays, missed rides or issues for all passengers.
What We’re Looking For
Clear U.S. Accent
Communicate naturally and clearly so passengers can understand you easily on every call.
U.S. Inbound Experience
Experience on U.S. inbound campaigns is preferred, with taxi campaign exposure a strong advantage.
Night Shift Availability
Be available for U.S. hours, roughly 8 PM to 5 AM PKT, and stay reliable throughout the nights.
Fast & Accurate
Enter addresses, ride details, and booking updates quickly while keeping every detail accurate.
Professional Under Pressure
Handle delays, changes, cancellations, and upset passengers with calm and professional control.
On-Site Reliability
Be punctual, dependable, and available to work consistently from our Bahria Town, Lahore office.
More Than a Paycheck
PKR
120,000
Travelling Allowance
Receive additional travel support to make your late-night commute easier and more manageable.
Performance Incentives
Earn extra incentives based on strong performance and consistent results across the campaign.
Supportive Team
Work with leads and teammates who support you through busy calls and demanding situations.
Career Growth
Build valuable customer service experience and create opportunities to progress within the team.
The Recruitment Process
0
1
Application
Submit your application and CV so our hiring team can review your profile and experience.
0
2
Shortlisting
We review your experience, availability, and overall fit for the U.S. inbound campaign.
0
3
Accent Screening
Complete a short call with HR so we can assess your spoken English and U.S. accent.
0
4
Interview
Meet our team, complete a mock booking call, and discuss your experience and suitability.
0
5
Job Offer
Successful candidates receive a written offer confirming salary, allowance, and working hours.
0
6
Onboarding
Get introduced to the campaign, booking process, systems, and team before joining the floor.
FAQs
Find quick answers about the U.S. inbound taxi campaign, including working hours, experience, accent requirements, salary, location, and what to expect before you apply to Soft Enterprise
Is this an inbound or outbound campaign?
This is an inbound U.S. taxi campaign. You’ll answer customer calls, help with bookings, handle ride-related requests, and provide clear, professional support throughout each customer interaction with confidence.
What are the working hours?
The role follows U.S. business hours, with working hours roughly from 7 PM to 4 AM PKT.
What is the salary for this position?
The monthly base salary is PKR 120,000, along with a travelling allowance and booking-based incentives.
Do I need previous call center experience?
Minimum 1 year of inbound experience is required, while previous taxi campaign experience is a strong advantage.
Is a U.S. accent required?
A clear U.S. accent is required so passengers can easily understand you throughout every call.
Is this an on-site position?
Yes. This is an on-site role at our Bahria Town, Lahore office and requires reliable night-time availability.
Your Next Move Starts Here
Share your details, experience, and availability below. Our hiring team will review your application and get in touch if your profile matches the U.S. inbound taxi campaign requirements!